Robert Half Corporation Jobs

Description We are offering a short term contract employment opportunity for a Customer Service Representative in Scarborough, Maine. The job function is primarily in the call center industry and involves a range of responsibilities related to customer service and data entry tasks.

Responsibilities:

• Handle inbound calls from customers, providing timely and efficient responses.

• Utilize call center resources to optimize customer service.

• Enter and update customer information in the database accurately.

• Manage email correspondence with customers, ensuring all queries and concerns are addressed promptly.

• Balance inbound and outbound calls, ensuring all customer interactions are handled professionally.

• Utilize Microsoft Excel and Word for data management and document preparation.

• Process customer orders accurately and efficiently.

• Schedule appointments as needed to meet customer service goals.

• Monitor customer accounts and take necessary actions to maintain good standing.

• Continually improve customer service techniques to enhance the customer experience. Requirements • Proficiency in Microsoft Excel and Microsoft Word is required.

• Must be skilled in answering inbound calls and handling both inbound and outbound calls.

• Prior experience in a call center setting focused on customer service is necessary.

• Ability to perform data entry tasks accurately and efficiently.

• Must have experience in order entry.

• Experience in managing email correspondence professionally is essential.

• Ability to schedule appointments efficiently and accurately.

• Excellent customer service skills, with a focus on resolving customer issues and ensuring customer satisfaction.

• Must be able to handle multiple tasks concurrently and work in a fast-paced environment.

• Strong communication skills, both verbal and written, are essential.

• High school diploma or equivalent educational qualification is required.

• Must be able to work in a team environment and contribute positively to the team dynamics.

• Ability to learn and adapt to new software and technology.

• Must be reliable, punctual and adhere to the set work schedule.

• Must have a proactive approach to tasks and a positive attitude towards work.

• Ability to handle confidential information with discretion.

• Prior experience in a similar role will be considered an advantage.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .