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Robert Half International Data Support Analyst in SCHAUMBURG, Illinois


Our client is looking to add a Data Support Analyst to the team! The candidate will be part of a larger team (8) providing operations and application support for a large complex financial system which manages a large amount of the company's revenue.


1) Analytical Expertise

• Obtain a strong understanding of the application data model

• Analyze operational data to determine trends and issues

2) Application Expertise

• Obtain a strong understanding of the application

• Interact with systems analysts, development, QA and the business for issue resolution and to gain application knowledge

• Recommend application enhancements ensure that the products and services provided to clients are received with high levels of satisfaction

• Create complex adhoc SQL queries for data requested by users

• Provide standard adhoc reports requested by users

• Research, resolve and respond to application questions and issues

• Run and monitor application processes

• Audit operational and user setup data

• Provide application training for business users

• Manage the provisioning and deprovisioning of users in accordance to the SOX SOP

3) Technical/Operational Expertise

• Research, resolve and respond to technical questions and issues originating from users or operations resources

• Monitor performance of application running on iSeries and WebSphere platforms

• Monitor system data size

• Review application and system logs proactively and in response to issues

• Submit and monitor data load and extract process jobs

• Manage hardware requests/upgrades/maintenance/system switches/application installations


The ideal candidate background will include:

• 3+ years of SQL experience

• 5+ years of experience in IT

• Strong analytical and problem-solving skills

• Experience supporting production applications

What skills/attributes are a must have?

• 3+ years of SQL experience

• 5+ years of experience in IT

• Strong analytical and problem-solving skills

• Experience supporting production applications

Must be eligible to work in the U.S. upon conversion

What skills/attributes are nice to have?

• Bachelor's Degree or equivalent work experience

• Proficiency with MS Excel

• Experience working with financial systems

• Highly motivated individual that is able to work independently and as part of a team

• Excellent attention to detail and quality

• Must be available to work extra hours from time to time to meet business needs

• Self-motivated, strong initiative, flexible and superior time management skills

• Good interpersonal and communication skills (oral and written) required

• Ability to work methodically in a fast-paced environment, under the pressure of strict time constraints and with constantly changing priorities

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