Robert Half Help Desk Analyst I in Schaumburg, Illinois
There is an opening for a Help Desk Analyst through Robert Half. You will thrive at solving problems in a dynamic and rapidly changing work environment as a Help Desk Analyst. Because this Help Desk Analyst role is very visible within the company, you will have the opportunity to make a positive impact on the department and organization. This Help Desk Analyst role is based in the Schaumburg, Illinois area and is a long-term contract / temporary to hire opportunity.
Contribute IT support for productivity software, operating systems, and a variety of other applications used internally
Identify recurring technical issues and propose solutions to address the root of the problems
Independently investigate and implement solutions to technical issues
Provide solutions and follow up on technical help tickets submitted via phone, email, and walk-ups
Requirements - Experience with IT support ticketing systems
Background in installing and configuring operating systems, networked and local printers, and business applications
Understanding of basic networking concepts
Experience in user administration and bug fixing in a client server environment
Expertise in Troubleshoot
Comprehensive knowledge of Basic Troubleshooting
Strong familiarity with Reset Passwords
Eager problem-solver who listens for customer cues and actively resolves problems with grace and integrity Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.