Job Information
Robert Half Customer Service Representative in Scottsdale, Arizona
Description
We are offering a temp to hire employment opportunity for a Customer Service Representative in SCOTTSDALE, Arizona. This role is situated within the industry and requires a detail oriented individual to take on the responsibility of managing client inquiries and maintaining their accounts.
Responsibilities:
• Handle customer inquiries, assess the situation, and work towards a comprehensive resolution
• Capture relevant data in the CRM system to facilitate efficient issue management
• Act as a customer advocate, seeking positive results for customers
• Promote process, technology, and system improvements to enhance customer experience
• Establish and maintain excellent relationships with customers
• Respond to incoming calls from customers, addressing issues like account registration, billing disputes, and status inquiries
• Manage bookings, including creation, approval, modification, and cancellation
• Monitor the customer email box and respond to queries promptly
• Onboard new customers, offering registration assistance, and coordinating onboarding activities
• Review and update inventory by region
• Generate sales leads and forward them to the appropriate team
• Handle street turn requests from motor carriers
• Reconcile dedicated accounts motor carrier transactions
• Send daily shift turnover report.
Requirements • Proficiency in answering inbound calls and handling both inbound and outbound calls effectively.
• Proven experience in call center customer service.
• Excellent customer service skills with a customer-first attitude.
• Ability to perform accurate data entry tasks.
• Familiarity with email correspondence and managing detail oriented communication.
• Proficiency in Microsoft Excel and Microsoft Word.
• Experience in order entry and processing.
• Ability to schedule appointments efficiently and accurately.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .