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Robert Half Import Customer Service Representative in Scottsdale, Arizona

Description Ensure accurate and timely data entry into our operating system. Ensure a smooth and timely process flow regarding the air Import department. Accurate and timely data entry into the operational system. Track and trace of all air Import files and report the status/updates internally and to the customers. Ensure that customer’Microsoft freight are delivered on timely base. Ensure documents are timely sent to customer or broker for customs purposes. Ensure accurate and timely client and vendors billing. To be interactive and proactive with our customers regarding arranging their freight/shipments by meeting their requirements and service standards. Consistently work on maintaining good understanding, communication and relationship with our customers, airlines, trucking companies and others. To make sure that we meet our internal and external compliance regulations /standards at all times and that this is according to our government regulations. Fully understand the air import process flow and be proactive involved in looking for best practices to improve the operational process to be more effective, efficient and productive. Requirements - Supportive, positive attitude with a detail oriented demeanour applied to all tasks

  • Customer service and office administrative skills

  • Strong technical skills including proficiency with Microsoft Office

  • Inbound Telephone Calls experience

  • Knowledge of Communication Skills

  • Export customer service experience preferred

  • Basic Computer Skills experience

  • 2+ years' experience with performing in a goal-driven & customer-focused environment preferred

  • No stranger to performing extensive research to resolve complex customer inquiries

    • Familiarity with Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
  • Eager problem-solver who listens for customer cues and actively resolves problems with grace and integrity

  • Strong computer skills including customer database systems

  • Ability to exude confidence, knowledge, and empathy when interacting with internal and external partners and clients/customers

  • Excellent verbal, written, and social skills

If you derive detail oriented and personal satisfaction from the expert application of customer service on a case-by-case basis, we want to hear from you. Apply today!

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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