Robert Half Help Desk Technician in Seattle, Washington
Description Looking for a new opportunity? Your next Help Desk Analyst position might be with this growing company in the Healthcare/NHS field! We encourage any applicants who fit the description of a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment. This Service Desk Analyst job might be for you if you can represent the Service Desk by liaising with 2nd and 3rd level teams to help transition new and changing services. The chosen candidate might end up creating knowledge articles and arranging training for other Service Desk Analysts when needed. You'll mostly be handling complex end-user support issues and providing support to team members by focusing on restoring service to the end users. Another important piece of knowledge you should have as the Help Desk Analyst is how your role relates to IT projects and IT Service Management initiatives. We also need the chosen candidate for this position to understand Incident, Problem, Change Management and other processes. This position absolutely must understand how these processes work together to provide superior support and high availability of our business. There might also be times when you need to cover alternative shifts.
What you get to do every single day
Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment
You'll do well in this job if you can facilitate user account management. That involves handling onboarding, change and departure processes
Provide guidance to Tier 1 support and team members
Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc.
Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards
Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues
Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation and asset inventory Requirements - Working knowledge in one or more programming or scripting language
- If you have a combination of superior customer service skills and technical aptitude, you will be strongly preferred
In this role, the candidate will be able to analyze complex business problems, propose effective solutions and understand and apply business vision and direction
Ability to handle multiple tasks to prioritize needs and expedite tasks upon request
- This position will be best given to a person with ITIL certification
Critical thinking, problem solving, ability to work independently
Strong communication and social skills
3+ years of experience supporting desktop/server operating systems and technologies such as Active Directory, DNS, Exchange and VMware
- This position requires technical skills to serve as escalation point for handling incidents and service requests related to application, operating system and other service related problems
Proficiency in ServiceNow
MS Windows 10 experience
Expertise in Microsoft Office
Ability to work independently with minimal oversight
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.