Robert Half International Operations Processor in Secaucus, New Jersey
Accountemps is seeking an ambitious Customer Operations and Fraud Management Specialist who enjoys new challenges and will thrive in a fast-paced environment in the Online Gambling Industry. Do you love building solid customer relationships and possess a rigorous attention to detail and a focus on deadlines? Are you an articulate, highly-skilled candidate? You could find an excellent career opportunity in one of the fastest growing industries in New Jersey! Primary responsibility will be attending to Customer issues as well as handling Risk Management checks on player accounts. To ensure the service given to customers is of the highest standard in the industry while maximizing their Life Time Value through excellent customer service, daily operational checks, and verification. This short-term temporary-to-full-time employment opportunity is based in the Northern, New Jersey area.
you get to do every day
To respond to all member queries – using all communication channels (chat, email, phone etc.)
Maintain high standard of quality and quantity of responses on all Customer Operation related topics and all aspects of the role – i.e. general account queries, game play, payment info and checks, transactional needs/inquiries and payment issues, cash out checks, Anti-Money laundering and Under-age prevention checks with external agencies
To analyze accounts brought to the relevant Fraud Queues through on-going Fraud Procedures and perform fraud and risk management checks, e.g. On deposits, cash outs, game play, chargebacks, AML and Underage etc., and to take appropriate actions.
work according to established standards and liaise with the Management and the Fraud Specialists on all Risk related issues (Chargeback, Poker Collusion, Chip Dumping, Chargebacks, Under Age Use, AML cases, etc.)
Processing of Customer Deposits through the Back Office
Processing of Customer Cage Transactions
Must be able to work a rotating scheduling including overnights and weekends
Strong computer skills including customer database systems
No stranger to performing extensive research to resolve complex customer inquiries
Demonstrated ability to interact effectively with internal and external partners and clients/customers
Upbeat, positive attitude and an approach to work rooted in professionalism
Command of Email Correspondence
Proficiency with Microsoft Office required
2+ years experience with performing in a goal-driven & customer-focused environment preferred
Strong communication and interpersonal skills
Knowledge of Customer Relationship Management (CRM) systems
-Strong knowledge of Microsoft Excel and Access
- Eager problem-solver who listens for customer cues and actively resolves problems with grace and integrity
Accountemps, a Robert Half Company, matches skilled accounting and finance professionals with remote or on-site jobs on a temporary and temporary-to-hire basis. Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.
When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.
Questions? Call your local office at 1.888.490.3195. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.