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Robert Half Customer Service & Office Coordinator in Shrewsbury, Massachusetts

Description

We are seeking a diligent Customer Service & Office Coordinator in the greater Shrewsbury, MA area. This role is integral to our client's team, as you will be the primary liaison between our North American customers, sales managers, and sales rep agencies, as well as our Italian headquarters. Your role revolves around understanding and responding to customer inquiries, creating tailored quotations, verifying technical specifications and order details, and maintaining customer accounts.

Responsibilities:

• Establish yourself as the key interface between our North American customers and our headquarters in Italy.

• Manage customer accounts and provide technical support.

• Generate customer quotations, verifying specifications and technical details.

• Verify the accuracy of order details and specifications, and enter the data into our ERP system.

• Enter incoming sales orders into our ERP system.

• Review customer orders and specification documents for missing details.

• Provide basic technical support to customers.

• Communicate invoices and product tracking details to customers.

• Facilitate customer return requests.

• Calculate and communicate shipping costs to customer upon request.

• Assist with providing customer sales quotes

*For immediate consideration EMAIL ME (at Robert half) or call me 508-205-2127 directly. Eric Lebow *

Requirements

• Must have a minimum of 5 years of experience in a similar role as a Benefits Administrator

• Proficiency in using ADP Workforce Now is required

• Strong skills in Microsoft Excel are necessary

• Experience in a B2B environment is expected

• Must have previous B2B sales experience

• Familiarity with Business-to-business (B2B) operations is required

• Must have a proven track record in achieving customer success

• Prior experience in customer support is essential

• Ability to resolve customer service issues effectively

• Must be able to obtain quotes for various services

• Experience in preparing and providing sales quotes is necessary

• Previous experience in dealing with customer quotes is beneficial

• Skills in complaint resolution and conflict resolution are necessary

• Experience in dispute resolution is a plus.

*For immediate consideration EMAIL ME (at Robert half) or call me 508-205-2127 directly. Eric Lebow *

*For immediate consideration EMAIL ME (at Robert half) or call me 508-205-2127 directly. Eric Lebow *

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .

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