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Robert Half Help Desk / IT Technician in Shrewsbury, Massachusetts

Description Someone who excels at coming up with creative solutions to technical issues will find a great opportunity in this position! Robert Half is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environment. We especially want to hear from Hep Desk Analyst candidates with strong problem-solving skills and a passion for making effective change within an organization. This Help Desk Analyst role is located in the Shrewsbury, Massachusetts area and is a full-time opportunity.

Key responsibilities

  • Independently investigate and implement solutions to technical issues

  • Deliver IT support for operating systems, productivity software, and a variety of other applications used internally

  • Troubleshoot recurring technical issues and suggest solutions to address the root of the problems

  • Answer and follow up on technical help tickets submitted via phone, email, and walk-ups Requirements -Travel to some of the regional dealerships to fix issues on-site

    • Firm grasp of basic networking concepts

    • Background in installing and configuring operating systems, networked and local printers, and business applications

    • 2+ years of prior experience

    • IT support ticketing system experience highly valued

    • Ability to recognize, evaluate, and resolve problems effectively

    • User administration and bug fixing in a client-server environment

    • Switches experience

    • Active Directory experience required

    • Practical knowledge of Apple iPhone

    • Deep understanding of Microsoft Windows

    • Earlier work involving Android Devices

    • Color printers experience required

    • Experience with Microsoft Windows 10

    • Printer Hardware experience desired

    • Prior experience with SQL

    • Previous experience working with Wireless Routers

    • Good understanding of Wireless Connectivity

    • Microsoft Windows experience

    • MySQL experience preferred

    • Hands-on experience with Microsoft SQL Server

    • Background working with Android Development

    • VoIP experience highly valued

    • Experience with Microsoft SQL Server

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit for more information.

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