Robert Half Call Center Assistant in SILVER SPRING, Maryland
Robert Half is seeking a Call Center Assistant for a contract role with a Non-Profit organization in the Silver Spring, MD. The ideal candidate with experience in a role managing a high volume of calls and experience in a professional office setting. Bi-Lingual in Spanish & English Preferred. Experience with Non-Profits Preferred.
The position can be full-time or part-time. Candidates will need the ability to work one of more day during the weekend.
The Call Center Assistant will answer and direct all incoming calls from donors, clients, partners, and other community members to the appropriate staff member/department of the organization.
Essential functions-primary responsibilities
Interacts with clients, donors, volunteers, partners, and other community members via telephone.
Directs calls to staff and departments as appropriate
When unable to reach the relevant staff member or department, record information from phone calls into the message system.
Required Skills /Abilities
Ability to function in a face-paced and, at times, stressful environment.
Excellent interpersonal and customer service skills.
Good verbal and written communication skills.
Good organizational skills and attention to detail.
Ability to prioritize tasks.
Ability to work in a team environment.
Proficient with Microsoft Office Suite, Google Suite, and/or related software.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4154. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.