Robert Half Corporation Jobs

Description We are offering a long term contract employment opportunity for a Help Desk Analyst III in the Service industry located in South Burlington, Vermont. In this role, you will be responsible for providing advanced technical assistance, managing high-level service requests, and mentoring entry level technicians. You will also play a crucial role in ensuring the optimal functioning of all IT systems and hardware, and timely resolution of technical issues.

Responsibilities:

• Deliver high-level support for hardware, software, network, and system-related issues, and resolve escalated technical problems that cannot be addressed by lower-tier technicians.

• Analyze, diagnose, and solve complex issues reported by users, ensuring minimal disruption to workflow. Use ticketing systems to track and update issues until resolution.

• Assist with the setup, installation, and configuration of workstations, printers, network equipment, and other IT infrastructure components.

• Provide training and support to users on various software applications, IT systems, and best practices to ensure optimal productivity.

• Maintain and update knowledge bases and technical documentation for recurring issues, solutions, and processes. Generate reports on support activity and performance metrics.

• Assist in the deployment of new hardware, software, and system upgrades. Participate in IT-related projects as required.

• Mentor and guide entry level technicians and assist with their skill development.

• Proactively monitor the health of IT systems and network infrastructure. Perform regular maintenance tasks and ensure the security and functionality of IT resources.

• Serve as the point of escalation for complex technical problems, coordinating with other IT teams or vendors as needed.

• Deliver exceptional customer service with a focus on resolving issues quickly and maintaining user satisfaction. Requirements • Minimum of 3 years of experience in a similar role

• Proficiency in Android Development

• Familiarity with Cisco Technologies

• Knowledge of Citrix Technologies

• Experience with Mac Computers

• Proficiency in Microsoft technologies

• Experience with Active Directory

• Ability to work with Apple Devices

• Knowledge of Computer Hardware

• Experience in Configuration Management

• Proven track record of successful Deployments Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .