Robert Half Corporation Jobs

Job Information

Robert Half Help Desk Analyst III in Sparta, Illinois

Description

Job Title: IT Support Specialist

Overview:

We are seeking a skilled IT Support Specialist to join our team. The ideal candidate will have a strong background in providing help desk support, system administration tasks, possess basic networking knowledge, and proficiency in utilizing Windows operating systems and Active Directory.

Responsibilities:

  1. Help Desk Support:

  • Provide first-line technical support to end-users via phone, email, or in-person.

  • Diagnose and troubleshoot hardware, software, and network-related issues promptly and effectively.

  • Escalate complex technical problems to the appropriate IT personnel for resolution.

  • Ensure timely resolution of support tickets while maintaining excellent customer service.

  1. System Administration:

  • Manage and maintain user accounts, permissions, and access rights using Active Directory.

  • Install, configure, and maintain Windows operating systems and software applications.

  • Perform routine system updates, patches, and backups to ensure data integrity and system reliability.

  • Monitor system performance and security, identifying and addressing potential vulnerabilities.

  1. Basic Network Knowledge:

  • Assist in the setup, configuration, and troubleshooting of network infrastructure components such as routers, switches, and firewalls.

  • Understand and implement basic networking protocols (TCP/IP, DNS, DHCP) to troubleshoot network connectivity issues.

  • Collaborate with network engineers to optimize network performance and ensure seamless connectivity.

  1. Documentation and Reporting:

  • Maintain accurate records of all support activities, including resolutions, troubleshooting steps, and system configurations.

  • Generate regular reports on help desk metrics, system performance, and incident trends for management review.

  • Update knowledge base articles and user guides to facilitate self-service support options for end-users.

  1. User Training and Support:

  • Conduct user training sessions on software applications, system usage best practices, and cybersecurity awareness.

  • Provide onboarding support for new employees, including setting up workstations and user accounts.

  • Offer proactive guidance to end-users on IT-related queries and solutions.

    Requirements

Qualifications:

  • Bachelor’s degree in Computer Science, Information Technology, or related field preferred.

  • Proven experience (X years) in IT support roles, with a focus on help desk and system administration tasks.

  • Strong knowledge of Windows operating systems (Windows 10, Windows Server) and Active Directory administration.

  • Basic understanding of networking concepts and protocols.

  • Excellent problem-solving skills and the ability to prioritize tasks in a fast-paced environment.

  • Effective communication skills, both verbal and written, with a customer-oriented approach.

  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.

    Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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