Robert Half Corporation Jobs

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Robert Half Sr Help Desk Analyst in Spartanburg, South Carolina


Job Summary

The Senior Help Desk Analyst is responsible for providing advanced technical support to end-users, troubleshooting complex IT issues, and mentoring junior team members. This role requires excellent problem-solving skills, a deep understanding of IT systems, and a commitment to delivering outstanding customer service in our Spartanburg location.

Key Responsibilities

  • Technical Support: Provide expert-level technical support to end-users via phone, email, or in-person, ensuring timely resolution of IT issues and minimizing downtime.

  • Problem Diagnosis: Analyze and diagnose complex hardware and software problems, identifying root causes and implementing effective solutions.

  • Escalation Handling: Act as the point of escalation for challenging IT issues, collaborating with other IT teams or external vendors as necessary to resolve problems promptly.

  • Documentation: Maintain detailed records of support requests, solutions provided, and troubleshooting steps for future reference.


  • 3+ years of Help Desk experience

  • Technical skillset includes: Ticketing Systems, Service Desk, MS Windows 10, Active Directory, and printer support

  • Preferred certifications: CompTIA A+, Microsoft Certified Professional, or similar

    Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit for more information.

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