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Robert Half Collections Specialist in Springdale, Arkansas

Description Robert Half is helping a local recycling and roll-off company find a collection specialist as they are growing rapidly in the area and need some immediate help! The Collections A/R Specialist position is part of an success driven and motivated team of collections professionals that helps the company service and retain customers. Using our customer service-oriented approach, this role works with our commercial and residential customers who are past due on their accounts.

Qualifications / Knowledge / Critical Skills • High School Diploma, GED, or equivalent work experience • At least 1 year of collections (B2B preferred) • Waste management and/or construction collections experience beneficial • Must be able to work in a team environment as well as independently • Excellent time-management, written and oral skills • Experience with Microsoft Excel, Word, and Outlook, required • Strong attention to details • Fluency in Spanish is a plus Requirements Responsibilities • Responsible for successful progress made towards reducing past due balances, reducing bad debt and decreasing DSO in assigned aging portfolio • Contact customers to set up effective and immediate payment arrangements that resolve the customer’s delinquency • Find mutually beneficial payment arrangements that will allow us to retain the customer • Establish customer relationships that help enable effective collection strategies • Respond to customers regarding questions on service, billing, and taking payments as well as fielding questions beyond scope of collections and billing to the best of your ability • Work cross-functionally to maximize customer experience and resolve issues in a timely manner • All other duties as assigned

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