Robert Half Collections Specialist in Springdale, Arkansas
Description Robert Half is helping a local recycling and roll-off company find a collection specialist as they are growing rapidly in the area and need some immediate help! The Collections A/R Specialist position is part of an success driven and motivated team of collections professionals that helps the company service and retain customers. Using our customer service-oriented approach, this role works with our commercial and residential customers who are past due on their accounts.
Qualifications / Knowledge / Critical Skills • High School Diploma, GED, or equivalent work experience • At least 1 year of collections (B2B preferred) • Waste management and/or construction collections experience beneficial • Must be able to work in a team environment as well as independently • Excellent time-management, written and oral skills • Experience with Microsoft Excel, Word, and Outlook, required • Strong attention to details • Fluency in Spanish is a plus Requirements Responsibilities • Responsible for successful progress made towards reducing past due balances, reducing bad debt and decreasing DSO in assigned aging portfolio • Contact customers to set up effective and immediate payment arrangements that resolve the customer’s delinquency • Find mutually beneficial payment arrangements that will allow us to retain the customer • Establish customer relationships that help enable effective collection strategies • Respond to customers regarding questions on service, billing, and taking payments as well as fielding questions beyond scope of collections and billing to the best of your ability • Work cross-functionally to maximize customer experience and resolve issues in a timely manner • All other duties as assigned
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Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.