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Robert Half Customer Service Representative in Springfield, Massachusetts

Description Opening Available for Customer Service Representative!

Robert Half has an opening for an articulate, highly-skilled Customer Service Representative in the growing Manufacturing industry. Do you enjoy forming new relationships every day? This may be a great fit for your next career move. This position is based in a dynamic and fast-paced environment. This long-term contract / contract / temporary to permanent Customer Service Representative position could be for you, if you're available to work in Springfield, Massachusetts.

Your responsibilities in this role

  • Manage the fielding and sending of important written business correspondence

  • Deliver outstanding, friendly customer service in a timely fashion

  • Through your success in the role, you will support business development and client referral goals by actively cross-selling and referring customers

  • Receive and place telephone calls Requirements - Knowledge of call centers

  • Well-founded grasp of High Volume Call Center

  • Proficiency in Microsoft Excel

  • Proven knowledge of Fast Paced Call Center

  • Foundational knowledge in Answering Inbound Calls

  • Solid understanding of customer service

  • Call Center Customer Service experience highly desired

  • No stranger to performing extensive research to resolve complex customer inquiries

  • Excellent problem-solving skills

  • 1+ years of past relevant experience

  • Strong communication and social skills

  • A consistently positive approach to your work that is rooted in a businesslike professionalism

  • Customer service and office administrative skills

  • Strong computer skills including customer database systems

    • Familiarity with Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
  • Ability to interact effectively with internal and external partners and clients/customers

  • Strong proficiency in Excel and other Microsoft Program skills

If you are a service 'champion' who looks to improve and deliver personalized service based on individual customer needs, we want to hear from you. Contact us today!

­Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app ( and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.4154. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit for more information.

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