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Robert Half Customer Service Representative in Springfield, Massachusetts

Description Are you looking for work via Robert Half in the Manufacturing field? You might be interested in this Customer Service Representative position in a dynamic, rapidly-changing call center. Customer Service Representatives who love building solid customer relationships will be interested in this position, if they are articulate and highly skilled. This Customer Service Representative position is based in the Springfield, Massachusetts region and is a long-term contract / temporary to hire employment opportunity.

Your responsibilities

  • Through your success in the role, you will support business development and client referral goals by actively cross-selling and referring customers

  • Contribute accurate, friendly customer service in a timely fashion

  • Receive and send written business correspondence

  • Manage and place incoming telephone calls Requirements - Foundational knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly

  • Excellent customer service and office administrative skills

  • Enthusiastic attitude and an engaging businesslike approach

  • Excellent computer skills

  • Strong communication skills and able to receive criticism well

  • 1+ years of past relevant experience

  • Call Center Customer Service experience highly desired

  • Comprehensive knowledge of customer service

  • Answering Inbound Calls experience preferred

  • Call center experience preferred

  • Well-founded grasp of High Volume Call Center

  • Strong familiarity with Microsoft Excel

  • Proven knowledge of Fast Paced Call Center

  • Demonstrated talents in communicating and interacting with clients/customers, both internal and external

  • Strong Microsoft Office skills

  • Creative problem solver who anticipates risks and opportunities and maintains a vision for continuous improvement

  • Demonstrated experience performing extensive research to resolve complex customer inquiries

If you derive professional and personal satisfaction from the expert application of customer service on a case-by-case basis, we want to hear from you. Apply today!

­Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app ( and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.4154. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit for more information.

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