Robert Half International Customer Service Representative in Springfield, Massachusetts


We're Seeking a Customer Service Representative!

OfficeTeam is in need of an articulate, highly-skilled Customer Service Representative. Are you someone who loves creating durable and productive customer relationships? The ideal candidate will be able to work in a dynamic and fast-paced working environment, possess strong communication skills, both written and verbal, and proficient in Microsoft Office Word, Excel and Outlook.

Major responsibilities

  • Manage incoming telephone calls

  • Field and send out send written business correspondence

  • By being successful in your role, you will facilitate business development and client referral goals by actively cross-selling and referring customers

  • Offer friendly, accurate customer service in a timely fashion

For immediate consideration, contact OfficeTeam today! Please email your most current resume to [email protected] or contact our Springfield office directly at (413)732-8464.


  • Excellent customer service and office administrative skills

  • Sound written and verbal communication skills

  • 2+ years' experience with performing in a goal-driven & customer-focused environment preferred

  • Enthusiastic attitude and an engaging businesslike approach

  • Proven knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly

  • Proven ability to navigate multiple computer systems, applications, and utilize search tools to find information

  • Demonstrated talents in communicating and interacting with clients/customers, both internal and external

  • Ability to simplify complex problems and build solutions

  • Demonstrated experience performing extensive research to resolve complex customer inquiries

  • Microsoft Word experience

  • Knowledge of Microsoft Excel

  • MS Outlook experience

  • Customer service experience desired

OfficeTeam is the world's leader in professional staffing for office support jobs, focusing exclusively on the temporary and temporary-to-full-time placement of professionals in the administrative field. We are faster at finding you work because of the depth of our client network. Specifically, our professional staffing managers connect with thousands of hiring managers in North America every week to find your office support job opportunities. We evaluate all of our OfficeTeam temporaries' skills and match them with the needs of top employers in their area.

Apply for this job now or contact us today at 888.490.4154 for additional information.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 OfficeTeam. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans.

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Salary: $13.30 - 15.40/hr

Location: Springfield, MA

Date Posted: January 10, 2019

Employment Type: Temporary

Job Reference: 02150-0010748133

Staffing Area: Office & Administrative