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Robert Half Medical Front Desk Specialist in St. Cloud, Minnesota

Description We are looking for a number of patient scheduling assistants to join our team due to growth. The patient scheduling assistants will be responsible for:

Schedules appointments within a team structured environment. Responsible for complete and accurate patient registration and scheduling and follow-up activities related to scheduling accuracy. Collaborates with team members, clinic and other support staff to most efficiently handle the patient's needs and provide first call resolution to the callers. Listens to the patient's needs and works with them to find appropriate solution(s) to ensure that the patient's experience is exceeded. Provides superior customer service by effectively communicating with a diverse age and ethnic population in an audible, friendly, professional, and well-mannered speaking voice. Utilizes scheduling protocols as a resource to come to well-reasoned conclusions and solutions for callers. Patients of all ages served. Supports and implements patient safety and other safety practices as appropriate. Supports and demonstrates Family Centered Care principles when interacting with patients and their families and with co-workers.

Two years’ previous call center, customer service, or health care experience required.

Good verbal and written skills required.

Strong knowledge of computer programs including Microsoft Office Products is required.

Critical thinking skills and the ability to make decisions in a fast-paced environment are essential attributes. Requirements Customer Service, Switchboard - Phones 1 - 10 Lines, MS Word, MS Excel

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit for more information.

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