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Robert Half Customer Service Representative in St. Helena, California


Customer Service Representatives will be preferred for this position via Robert Half if they love building solid customer relationships. This Customer Service Representative position is an excellent career opportunity for someone who is articulate and highly-skilled. This short-term contract / temporary to hire Customer Service Representative position in St. Helena, California could be perfect for you! Candidates who thrive in a dynamic, rapidly-changing call center will be interested in this position.

Key responsibilities

  • Monitors and maintains accurate inventory for both raw materials and finished goods using cycle counts

  • Coordinates with Quality Control and Winemaking inventory holds/releases and ensures inventory determinations are carried out

  • Validates availability of finished case good and/or materials inventory

  • Works closely with customer service, compliance and quality control to transact inventory changes accurately

  • Reviews outbound and inbound documentation to ensure transactional accuracy

  • Analyzes inventory volumes and forecasts, bottle age requirements and shipment velocity trends to develop inventory placement strategies

  • Performs necessary functions for scheduled and unscheduled inventory cycle counts

  • Maintains necessary files and documentation

  • Produces and maintains various inventory and shipping reports and summarizes results

    Requirements - Proficiency with Microsoft office applications

  • Eager problem-solver who listens for customer cues and actively resolves problems with grace and integrity

  • Ability to exude confidence, knowledge, and empathy when interacting with internal and external partners and clients/customers

  • Winet experience

  • Logistics experience preferred

  • Customer service experience

  • Demonstrated experience performing extensive research to resolve complex customer inquiries

  • 2+ years' experience with performing in a goal-driven & customer-focused environment preferred

  • Excellent communication and organizational skills

  • Customer service and office administrative skills

  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information

    • Foundational knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
  • Supportive, positive attitude with a professional demeanour applied to all tasks

If you derive professional and personal satisfaction from the expert application of customer service on a case-by-case basis, we want to hear from you. Apply today!

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit for more information.

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