Job Information
Robert Half Financial Aid Advisor in St. Louis Park, Minnesota
Description
We are seeking a contract to hire employment opportunity for a Financial Aid Advisor in St. Louis Park, Minnesota, within the Education - University industry. The selected individual will play a crucial role in assisting students navigate through the financial aid process and manage funding options. This role involves a considerable amount of customer service and will require a strong command on various skills including data entry, email correspondence, and proficiency in Microsoft Excel and Word.
Responsibilities:
• Guide students through the financial aid process, providing advice on funding options
• Maintain a high level of customer service in all interactions with students
• Efficiently process student applications and manage customer records
• Answer inbound calls and manage inbound/outbound emails, providing clear and accurate information to students
• Utilize Microsoft Excel and Word to manage data and create reports
• Manage customer inquiries and resolve any issues or concerns
• Monitor student accounts and take appropriate action based on account status
• Coordinate and schedule appointments for students as needed
• Enter and update order entries in the system
• Work in a team-oriented environment, assisting colleagues as needed.
Requirements • Proficiency in using Microsoft Excel and Microsoft Word
• Experience in data entry and order entry
• Proven customer service skills, ideally in a call center environment
• Ability to handle both inbound and outbound calls efficiently
• Excellent written communication skills with experience in email correspondence
• Ability to schedule appointments and manage calendars
• Knowledge of financial aid processes in a university setting
• Ability to provide clear and concise information to students about financial aid options
• Strong problem-solving skills to assist with financial aid issues
• Ability to maintain confidentiality and handle sensitive information with discretion
• Familiarity with federal, state, and institutional financial aid programs and regulations
• Ability to work independently and collaboratively within a team
• Strong organizational skills with the ability to manage multiple tasks simultaneously
• Excellent interpersonal skills with the ability to interact with diverse groups of individuals
• Commitment to providing excellent service to students and families in navigating the financial aid process
• Bachelor's degree in finance, education, or a related field preferred.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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