Robert Half International Help Desk Analyst II in St. Petersburg, Florida
Looking for a new opportunity? This growing company's Help Desk Analyst position in the Financial Trans, Processing field might be right for you. The ideal candidate for this position is a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment. If you can represent the Service Desk by liaising with 2nd and 3rd level teams to help transition new and changing services, this Service Desk Analyst job might be for you.
How you will make an impact
Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation and asset inventory
Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc.
Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment
Provide guidance to Tier 1 support and team members
Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues
Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards
If you believe you can facilitate user account management by handling onboarding, change and departure processes, you will be good at this job
The ideal candidate should be able to analyze complex business problems, propose effective solutions and understand and apply business vision and direction
Capable of working independently with minimal oversight
Ability to effectively interact, verbally and in writing
Working knowledge in one or more programming or scripting language
- Candidates who have a combination of superior customer service skills and technical aptitude will be preferred
Ability to multitask and communicate well with individuals of all backgrounds
3+ years' of experience supporting desktop/server operating systems and technologies such as Active Directory, DNS, Exchange and VMware
ITIL certification will strengthen your position for the job
Technical skills to serve as escalation point for handling incidents and service requests related to application, operating system and other service related problems
Proficiency in Active Directory
Knowledge of Microsoft Windows
Customer service experience desired
Active Directory experience
Strong problem-solving skills
Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.
Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.
When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.
Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.
Salary: $17.00 - $21.00 / Hourly
Location: St. Petersburg, FL
Date Posted: February 8, 2021
Employment Type: Temp to Hire
Job Reference: 01070-0011692437
Staffing Area: Technology u0026 IT