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Robert Half Help Desk Analyst I in STERLING HEIGHTS, Michigan

Description Robert Half is seeking a Help Desk Analyst I for a great contract-to-full-time position in Utica, Michigan! Our client provides cloud and infrastructure management services to clients in a Microsoft Environment and is looking for a Help Desk Analyst I to join their team. Your daily roles and responsibilities are to work in this Microsoft centered environment, utilizing technologies such as Active Directory, performing password resets, and troubleshooting. As the Help Desk Analyst I and first point of escalation, there will be incredible opportunities to learn and advance in your career while working on a team with Project Managers and Network Administrator or Engineer. Role Description: · Answering customer calls that come into the call queue. · Gathering information - password resets, unlocking accounts, working in a Microsoft Environment with technologies such as ConnectWise, Active Directory, IT Glue. · This candidate for the position will be the first point of contact, would be escalated to a network administrator or engineer Requirements Requirements: Microsoft Basic Troubleshooting Password Resets Preferred Experience: 1 plus years in a Help Desk Position Ticketing Experience Industry Experience: Managed Service Provider

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