Job Information
Robert Half Help Desk Analyst II in Sterling Heights, Michigan
Description
We are seeking a skilled Help Desk Analyst II to join our team in the service industry based in Sterling Heights, Michigan. As a Help Desk Analyst II, you will be responsible for providing level one and two helpdesk support, managing new user setup, password resets, and supporting both Windows OS and Mac systems. Your role will also involve addressing hardware, printer, and software support issues, as well as basic troubleshooting tasks.
Responsibilities:
• Providing level one and two helpdesk support to our users
• Setting up new user accounts on our systems
• Resetting passwords as per user requests
• Supporting the operation of Windows OS and Mac systems
• Assisting in the configuration and management of Active Directory
• Offering support for hardware and software issues
• Conducting basic troubleshooting for system issues
• Ensuring the smooth operation of Office 365 within the organization
• Maintaining accurate customer credit records.
Requirements
• Minimum of 1 year experience in a similar role is required.
• Proficient in using Mac Computers.
• Knowledge of Active Directory is essential.
• Familiarity with Configuration Management.
• Ability to use Office 365 effectively.
• Basic Troubleshooting skills are required.
• Experience in Password Reset is necessary.
• Proficiency in Windows OS is expected.
• Knowledge of both Hardware and Software.
• Strong Customer Service and end user support experience
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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