Job Information
Robert Half Customer Service Representative in Stone Mountain, Georgia
Description We are offering a long-term contract employment opportunity for a Customer Service Representative in Stone Mountain, Georgia. This role primarily focuses on providing excellent customer service and maintaining accurate customer records in a fast-paced environment. As part of our team, you will be addressing customer issues and facilitating the collection of outstanding payments over the phone.
Responsibilities:
• Handle customer inquiries and complaints in a professional and efficient manner
• Manage a high volume of inbound and outbound calls
• Accurately process customer credit applications and ensure precise data entry of customer information
• Maintain detailed customer credit records and monitor customer accounts
• Utilize excellent typing skills for communication and order entry
• Engage in email correspondence with customers to resolve issues and schedule appointments
• Be proactive in learning and adapting to new information or feedback
• Utilize Microsoft Excel and Word to manage and organize data
• Utilize negotiation skills to handle difficult conversations and persuade customers to meet their payment obligations
• Handle collection calls for due or overdue payments. Requirements • Proficiency in answering inbound calls and providing high-quality customer service.
• Experience working in a call center environment.
• Proven ability to use Microsoft Excel and Microsoft Word for data entry and other tasks.
• Strong written communication skills for email correspondence.
• Ability to handle inbound and outbound calls efficiently.
• Experience in order entry and scheduling appointments.
• Understanding of customer service best practices and techniques.
• Experience in collections, with a focus on maintaining customer relationships.
• Ability to multitask and handle high-pressure situations.
• Strong problem-solving skills and the ability to resolve customer issues effectively.
• Excellent interpersonal skills and the ability to work well in a team.
• High level of accuracy and attention to detail in all tasks.
• Demonstrated ability to learn new software and systems quickly.
• Flexibility to work various shifts, including evenings and weekends, as needed.
• High school diploma or equivalent required; additional education or certifications in customer service or related field preferred.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .