Job Information
Robert Half Customer Service Representative in Suisun City, California
Description
Responsibilities:
Respond to customer inquiries via phone, email, chat, or social media platforms in a timely and professional manner.
Provide accurate information about products, services, policies, and procedures to assist customers effectively.
Process customer orders, returns, exchanges, and refunds accurately and efficiently.
Troubleshoot and resolve customer issues, complaints, or escalations, escalating complex issues to appropriate departments or supervisors as needed.
Maintain customer records, interactions, and feedback in CRM (Customer Relationship Management) systems or databases.
Collaborate with internal teams, such as sales, shipping, and billing, to coordinate customer requests and resolutions.
Follow up with customers to ensure their concerns are addressed and their needs are met satisfactorily.
Identify opportunities for improving customer service processes, policies, or products based on customer feedback.
Meet or exceed performance metrics, such as response time, resolution rate, customer satisfaction scores, and sales targets.
Stay updated on company products, promotions, and industry trends to provide accurate and up-to-date information to customers.
Requirements
Requirements:
Previous experience in customer service, call center, or related roles, with a focus on delivering excellent customer experiences.
Strong communication skills, both verbal and written, with the ability to listen actively, empathize with customers, and communicate clearly and professionally.
Excellent problem-solving skills, with the ability to analyze situations, identify solutions, and resolve issues effectively.
Proficiency in computer skills and familiarity with CRM systems, MS Office Suite (Word, Excel, Outlook), and customer service software.
Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment.
Adaptability and resilience in handling challenging or high-pressure situations with a positive attitude.
Strong attention to detail and accuracy in data entry, order processing, and documentation.
Ability to work independently and collaboratively as part of a team, demonstrating reliability and dependability.
High school diploma or equivalent; additional education or training in customer service is a plus.
Fluency in multiple languages may be advantageous, depending on the customer base.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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