Robert Half International Member Service Representative in Sunnyside, Washington
Accountemps is currently searching for highly motivated, and customer service centered candidates to join a growing credit union in the Sunnyside WA area! The Member Service Representative (MSR) will report to the Microsoft Supervisor, Assistant Branch Manager or Branch Manager or other designee. They will work with members to meet financial service needs through processing transactions and suggesting new products or services. The MSR is responsible for delivering the highest level customer service, accurate and efficient processing of member transactions, promoting products and services, resolving member account issues, making modifications to accounts, adding account services, opening new accounts, and performing those functions according to the policies and guidelines of the credit union in a friendly, helpful manner.
MEMBER SERVICING Initiate and lead conversations to identify and assess member needs. Maintain and enhance member account relationships by providing excellent member service. Process share deposit payments, loan payments, manual payrolls, and account transfers. Disburse cash and check withdrawals. Complete member transactions accurately and timely within prescribed limits and guidelines, or seek approval for exceptions. Open new membership accounts and assess for accuracy and compliance Research and address member inquiries about credit union services and accounts. Perform account maintenance as authorized. Promote credit union products and services. Maintain base knowledge of consumer and mortgage loans in order to effectively refer loan products to the consumer and mortgage loan departments. Perform outbound calls to members as needed. Achieve individual and branch growth goals. Identify solutions in support of member needs. Observe all security/internal controls, and be proactive in protecting the credit union by identifying fraudulent or forged documentation and/or activity. Serves as back up to MSR II responsibilities, when needed. CASH HANDLING AND BALANCING Open, close and balance their own cash drawer daily. Maintain drawer cash levels within prescribed amounts. Post and Log night, ATM and mail deposits. (Part of dual-control team.) Adhere to general regulatory procedures including requirements of the Bank Secrecy Act and Anti Money Laundering rules Accurate balancing within established time frames. OTHER Assist with branch self-assessments as may be assigned. Participate in branch business development and outreach activities. May respond to electronic requests submitted by members and/or perform outbound calls to members in a detail oriented prompt, efficient and accurate manner. May be called up to assist with translation, if needed. Perform other duties and projects as assigned.
Accountemps, a Robert Half Company, matches skilled accounting and finance professionals with remote or on-site jobs on a temporary and temporary-to-hire basis. Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.
When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.
Questions? Call your local office at 1.888.490.3195. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.
Salary: $17.00 - $18.00 / Hourly
Location: Sunnyside, WA
Date Posted: February 23, 2021
Employment Type: Temporary
Job Reference: 03650-0011693745
Staffing Area: Temporary Accounting u0026 Finance