Robert Half International Help Desk Analyst II in Sunrise, Florida
Robert Half Technology is looking for Help Desk Analysts like you to join our team! We encourage you to apply if you have a can-do attitude and are looking to be part of a highly motivated team. You'll be great at this Service Desk Analyst job if you can represent the Service Desk by liaising with 2nd and 3rd level teams to help transition new and changing services. That might mean creating knowledge articles and arranging training for other Service Desk Analysts when needed. Can you handle complex end-user support issues and provide support to team members by focusing and restoring service to the end users? This job might be for you. It is also important for you to understand how your role as the Help Desk Analyst relates to IT projects and IT Service Management initiatives. If you understand Incident, Problem, Change Management and other processes, you will have an edge over the competition. It is also required for this position to know how these processes work together to provide superior support and high availability of our business. The responsibilities for this Analyst job can sometimes include covering alternative shifts when needed. This is a position for a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment. A company in the Professional Services field is seeking candidates for a long-term duration to fill a temporary-to-full-time role. This Help Desk Analyst II role will be located in the Sunrise, Florida area and will be a long-term temporary-to-full-time position.
What you get to do every single day
Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation and asset inventory
The ideal candidate for this job is able to facilitate user account management by handling onboarding, change and departure processes
Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards
Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc.
Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment
Provide guidance to Tier 1 support and team members
Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues
Comprehensive knowledge of Active Directory
ITIL certification a plus
Excellent problem-solving skills
Ability to work independently with minimal oversight
Ability to multitask and meet deadlines
Strong communication skills and able to receive criticism well
3+ years' of experience supporting desktop/server operating systems and technologies such as Active Directory, DNS, Exchange and VMware
If you're looking for job openings and have a combination of superior customer service skills and technical aptitude, you might be a good fit for this position
Technical skills to serve as escalation point for handling incidents and service requests related to application, operating system and other service related problems
In this role, the candidate will be able to analyze complex business problems, propose effective solutions and understand and apply business vision and direction
Background in one or more programming or scripting language
Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.
Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.
When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.
Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.
Salary: $19.03 - $22.03 / Hourly
Location: Sunrise, FL
Date Posted: November 30, 2020
Employment Type: Temp to Hire
Job Reference: 01000-0011431287
Staffing Area: Technology u0026 IT