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Robert Half Help Desk Analyst II in Superior, Arizona

Description Robert Half is looking for a Help Desk Analyst II to join our team. We especially want to hear from you if you have a can-do attitude and are looking to be part of a highly motivated team. Can you represent the Service Desk by liaising with 2nd and 3rd level teams to help transition new and changing services? This Service Desk Analyst job might be for you. The chosen candidate might end up creating knowledge articles and arranging training for other Service Desk Analysts when needed. This is the perfect job for you if you want work where you will spend most of your time handling complex end-user support issues and providing support to team members by focusing on restoring service to the end users. It is also required for this Help Desk Analyst position to know how the role relates to IT projects and IT Service Management initiatives. It is also required for this position to understand Incident, Problem, Change Management and other processes. It is also important for you to understand how these processes work together to provide superior support and high availability of our business. You will be successful at this Analyst job if you can cover alternative shifts when needed. Apply for this position today if you think you are a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment. This is a long-term contract / temporary to hire opportunity. Located in Superior, Arizona, this Help Desk Analyst II role will be a long-term contract / temporary to hire opening.

Your responsibilities in this role

  • Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards

  • Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc.

  • Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment

  • You'll do well in this job if you can facilitate user account management. That involves handling onboarding, change and departure processes

  • Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation and asset inventory

  • Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues

  • Provide guidance to Tier 1 support and team members Requirements - Ability to work independently with minimal oversight

  • Mobile Tablet experience desired

  • Support Tickets experience

  • Command of Deployments

  • Possess skill set to successfully analyze complex business problems, propose effective solutions and understand and apply business vision and direction

  • Eager problem-solver who listens for customer cues and actively resolves problems with grace and integrity

  • Ability to multitask and communicate effectively with individuals of all backgrounds

    • Applicants with a combination of superior customer service skills and technical aptitude will be preferred
  • Working knowledge in one or more programming or scripting language

  • 3+ years' of experience supporting desktop/server operating systems and technologies such as Active Directory, DNS, Exchange and VMware

    • Technical skills to serve as escalation point for handling incidents and service requests related to application, operating system and other service related problems
  • Excellent written, verbal and social communication skills

    • This position will be best given to a person with ITIL certification

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.4429. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

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