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Robert Half International Medical Customer Service Rep in Syracuse, New York


The Customer Service Representative (CSR) is responsible for fielding client inquiries regarding release of information (ROI) request for patient medical records while maintaining consistent service standards and metrics. The CSR provides issue resolution, status updates concerning medical record requests, and post corrective action notes in the corporate database to facilitate timely and accurate release of information processing.

Duties and Responsibilities:

•Receive inbound phone inquiries from requester clients regarding patient medical records.

•Manage client concerns and questions regarding status of requests, invoice/fee issues, request remediation, etc.

•Respond to all calls in a detail oriented manner consistent with identified standards and metrics.

•Manage requests queues for client support made via voicemail and/or email

•Work with Supervisor and Team Lead to escalate complex elevated issues, as necessary.

•Maintain positive relationships with clients and ROI requestors (attorneys, insurance companies, state disability offices, record copy services, peer organizations, doctor’s offices, patients, and others).

•Maintain strong knowledge of HIPAA, HITECH, state/federal rulings and statutes, as well as client-specific requirements.

•Performs other duties as assigned to meet needs of the department and the Company.


•Genuinely enjoys talking to customer/clients

•Maintains good attendance

•Customer Service Skills


What we're looking for:

• High school diploma required

• Ability to multi-task and communicate well with individuals of all backgrounds

• Excellent telephone etiquette and keyboard skills

• Ability to work efficiently and accurately

• Healthcare clerical experience, including a working knowledge of medical terminology preferred

• At least one year experience working with medical records required

• Previous experience working with an electronic medical system required such as EPIC

• Strong organizational skills and attention to detail are a requirement

• Proficiency with Microsoft Office required

OfficeTeam, a Robert Half Company, matches professionals in the administrative field with remote or on-site jobs on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.

When you work with us, you’re working with the best. has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.

Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit for more information.

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Salary: $14.00 - $15.00 / Hourly

Location: Syracuse, NY

Date Posted: February 8, 2021

Employment Type: Temp to Hire

Job Reference: 02890-0011658268

Staffing Area: Office u0026 Administrative