Robert Half Patient Access Specialist in SYRACUSE, New York
Description We have a great opportunity for a motivated Customer Experience Specialist! Are you a customer service detail oriented who is passionate about providing exceptional customer service and helping elevate customer experiences? Then we have a position for you. In this position, you will be responsible for understanding the needs, motivations, and emotions of customers, then applying this knowledge to strengthen customers' experiences across the organization.
What you get to do every day
Collaborate closely with internal stakeholders sales, marketing, and account management teams to enhance the customer experience
Design marketing and engagement strategies for new products or services
Work in an environment that is strategic, high-volume, and fast-paced
Track and analyze customer feedback and satisfaction using various forms of communication including phone calls and email correspondence
Use gathered information to identify gaps and recommend strategies to strengthen customer experience metrics Requirements - Individuals who possess strong interpersonal, customer service, and communications skills, including exceptional listening capabilities
Great computer skills including knowledge and experience with customer relationship management software (CRM)
Proven ability to interpret and analyze data to enhance customers' experiences
Strong skills in business writing, including the use of email correspondence
Demonstrated ability to collaborate with others is essential, as well as strong project management and problem-solving expertise
If you have previous experience in this type of position and are available to start immediately, we want to hear from you today!
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4154. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.