Robert Half Provider Success Assistant in Tacoma, Washington
Robert Half has partnered with a healthcare organization in search of their next Provider Success Assistant! This non-clinical position is responsible for supporting post-acute telemedicine providers during their initial onboarding and while on their shift. The Provider Success Assistant becomes the go-to resource for providers by enabling more efficient clinical workflows, helping to schedule and triage patients, and otherwise facilitate routing and signing forms, obtain documentation and enable charge capture, and support technical issues while on shift.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Help triage inbound patient calls
Validate provider provisioning and schedules in telemedicine software
Ensure providers have captured all billable charges during shift
Scheduling and facilitating Virtual Patient Round
Support completion of paperwork, orders, and documentation
Support login issues to EHRs, RN login issues to VCP (helpdesk issues)
Facilitating handoffs between providers
Supporting pharmacy workflows and orders
Data mining EMRs for transfers out
Excellent analytical and critical-thinking skills
Excellent organizational skills, attention to detail, and accuracy
Excellent written and oral communication skills
Excellent interpersonal skills
Creative and persistent problem solving ability
Service oriented attitude (towards both internal and external customers)
Ability to multi-task and prioritize workload in a fast-paced environment
Proficiency with Microsoft Office Suite
Minimum: 2-3 years’ experience working with healthcare operational management, including working knowledge of the home health industry
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4154. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.