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Robert Half International Customer Service Representative in Tampa, Florida

Description

Join Our Team as a Customer Service Representative!

OfficeTeam has a fantastic career opportunity for an articulate, highly-skilled Customer Service Representative. Do you enjoy forming new relationships every day? This may be a great fit for your next career move. This position is based in a dynamic and fast-paced environment.

Position: Customer Service Representative at a school in Tampa, 33603

The responsibilities would be until the end of February 2021. Potential Temp to Perm

Pay Rate: $16

Bilingual in English and Spanish

Will be working at a school: MUST BE ABLE TO PASS THEIR OWN CRIMINAL BACKGROUND CHECK + DISCLOSURE FORM THEY NEED TO FILL OUT + EMAIL THAT IS SENT TO THEM

Job Responsibilities:

 Answers phone calls in a pleasant, informed manner for the purpose of providing information and creating a good image of the school

 Greets all incoming students, families and guests respectfully and professionally

 Receives and refers visitors, takes telephone calls and messages, and provides routine information upon request

 Require all visitors to sign-in and identify themselves; provide appropriate passes and badges following policy and protocol

 Assists in all aspects of maintaining a professional front office, including but not limited to, fielding and directing incoming phone calls to the appropriate staff member in a timely, professional manner, filing and copying and faxing of sensitive information.

 Develops a positive, welcoming and caring climate in the Front Office.

 Assists other personnel for the purpose of supporting them in the completion of their work activities.

 Effectively perform all other duties as assigned by Principal.

 Assists students and others with routine problems and will refer non-routine items to a supervisor.

 Types routine correspondence, memoranda, reports, records, bulletins, orders and other office documents from sources such as rough drafts, notes, and oral instructions.

 Receives, counts, opens, unpacks, dates, stamps, records, sorts and distributes incoming mail, documents, materials and supplies following established procedures.

 Sorts and stamps out-going correspondence, addresses envelopes and packages, and prepares printed matter and other material for mailing.

 Enters information or data to computer terminal following established procedures.

 Able to communicate effectively, orally and in writing in both English and Spanish.

 Able to honor confidential information.

Requirements

  • Excellent customer service and office administrative skills

  • 2+ years' experience of demonstrated performance in a goal-driven & customer-focused environment preferred

  • English Language experience preferred

  • Deep understanding of Microsoft Office

  • Quality experience with Assist Patients

  • Good understanding of Daily Mail

  • Earlier work involving Daily Mail

  • Solid understanding of customer service

  • General familiarity with Assist Guests

  • Professional Phone Etiquette experience

  • Practical knowledge of Assist Customers

  • Spanish Language experience required

  • Well-founded grasp of Administrative Assistance

  • Previous experience working with Email Correspondence

  • Proven knowledge of Phone Etiquette

  • Wide ranging experience with Assist Visitors

  • Proven ability to navigate multiple computer systems, applications, and utilize search tools to find information

  • Comfort and confidence when interacting with internal and external partners and clients/customers

  • Strong communication and interpersonal skills (verbal, written, and listening)

  • No stranger to performing extensive research to resolve complex customer inquiries

  • Creative problem solver who anticipates risks and opportunities and maintains a vision for continuous improvement

  • A consistently positive approach to your work

If you are committed to delivering an exceptional customer experience to each and every customer you interact with and are a customer service 'champion', we want to hear from you. Submit your resume today!

OfficeTeam, a Robert Half Company, matches professionals in the administrative field on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you. Our personalized approach, innovative matching technology and global network with local market expertise help you find the legal opportunities that match your skills and priorities — fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets.

From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE’s “Most Admired Companies” list every year since 1998.

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Contact your nearest OfficeTeam location at 888.490.4154 or visit www.roberthalf.com/jobs/officeteam to apply for this job now or find out more about other job opportunities.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2020 OfficeTeam. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans.

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Salary: $16.00 - $17.60 / Hourly

Location: Tampa, FL

Date Posted: November 21, 2020

Employment Type: Temporary

Job Reference: 01070-0011627704

Staffing Area: Office u0026 Administrative

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