Robert Half Help Desk Analyst I in Tampa, Florida
Description Do you excel at coming up with creative solutions to technical issues? Robert Half is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environment with a company in the Hospitality field. If you have strong problem-solving skills and a passion for making effective change within an organization, we encourage you to apply to this Help Desk Analyst position. This Help Desk Analyst role is based in the Tampa, Florida area and is a long-term contract / contract / temporary to permanent opportunity.
Your responsibilities in this role
Deliver IT support for operating systems, productivity software, and a variety of other applications used internally
Independently investigate and implement solutions to technical issues
Spot recurring technical issues and deploy solutions to address the root of the problems
Help and follow up on technical help tickets submitted via phone, email, and walk-ups Requirements - Background in user administration and bug fixing in a client server environment
Prior experience with IT support ticketing systems
3+ years of prior experience
Understanding of basic networking concepts
Ability to simplify complex problems and build solutions
Troubleshoot Hardware experience
Experience with configuration management
Operating Procedure experience preferred
POS (point of sale) experience
Command of Microsoft Windows 10
Adeptness in Command Center
Practical knowledge in installing and configuring operating systems, networked and local printers, and business applications Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.