Robert Half Help Desk Analyst I in Tampa, Florida
Description This is a great job for someone who excels at coming up with creative solutions to technical issues. Robert Half is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environment. Candidates with strong problem-solving skills and a passion for making effective change within an organization will be preferred for this Help Desk Analyst position. This Help Desk Analyst role is based in the Tampa, Florida area and is a long-term contract / temporary to hire opportunity.
Independently investigate and implement solutions to technical issues
Diagnose recurring technical issues and implement solutions to address the root of the problems
Resolve technical help tickets submitted via phone, email, and walk-ups
Contribute IT support for productivity software, operating systems, and a variety of other applications used internally Requirements - Prior experience with IT support ticketing systems
Background in installing and configuring operating systems, networked and local printers, and business applications
Comprehension of basic networking concepts
Command of Basic Network Troubleshooting
Foundational knowledge in Ticketing System
Comprehensive knowledge of Basic Troubleshooting
Proficiency in Call Center Customer Service
Working knowledge of user administration and bug fixing in a client server environment
Eager problem-solver who listens for customer cues and actively resolves problems with grace and integrity Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app (https://www.roberthalf.com/mobile) and get 1-tap apply, instant notifications for AI-matched jobs, and more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.