Job Information
Robert Half Customer Service Representative in Tarentum, Pennsylvania
Description
Customer Service Representative with growth opportunities. Love building solid customer relationships? We could have an excellent career opportunity for you, if you are an articulate and highly-skilled Customer Service Representative. This could be the short-term contract / temporary to hire Customer Service Representative position you're looking for, if you can work in Tarentum, Pennsylvania! If you're at your best when working in a dynamic, rapidly-changing call center, this could be the position for you.
How you will make an impact
Contribute accurate, friendly customer service in a timely fashion
Receive and send written business correspondence
May support business development and client referral goals by actively cross-selling and referring customers
Handle incoming telephone calls
Requirements - Proficiency in Directs Incoming Calls
Practical knowledge of Complaint Resolution
Comprehension of Resolve Errors
Inbound Outbound Calls experience
Good understanding of Resolve Customer Complaints
Previous experience working with Resolve Customer Issues
Experience with Inbound Telephone Calls
Earlier work involving Resolve Claim
Skills in Resolve Discrepancies
Quality experience with Problem Resolution
Well-founded grasp of customer service
Wide ranging experience with Issue Resolution
Comprehensive knowledge of Answering Inbound Calls
General familiarity with Resolve Customer Service
Direct Phone Calls experience preferred
Proven knowledge of Call Center Customer Service
2+ years' experience with performing in a goal-driven & customer-focused environment preferred
Excellent oral and written communication skills
Strong proficiency in Excel and other Microsoft Program skills required
Ability to exude confidence, knowledge, and empathy when interacting with internal and external partners and clients/customers
Excellent computer skills
Upbeat, positive attitude and an approach to work rooted in professionalism
Strong problem-solving skills
Experience performing extensive research to resolve complex customer inquiries
- Solid understanding of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
Excellent customer service and office administrative skills
If you are committed to delivering an exceptional customer experience to each and every customer you interact with and are a customer service 'champion', we want to hear from you. Submit your resume today!
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .