Robert Half Customer Service Representative in Tarentum, Pennsylvania
Description You might be interested in this Customer Service Representative position via Robert Half, in a dynamic, rapidly changing call center. Articulate, highly-skilled Customer Service Representatives will be preferred in this position focused on building solid customer relationships. If you're looking for a short-term contract / temporary to hire engagement, and can work in Tarentum, Pennsylvania, this could be the Customer Service Representative position for you!
How you will make an impact
Contribute accurate, friendly customer service in a timely fashion
Organize and route incoming telephone calls
By being successful in your role, you will facilitate business development and client referral goals by actively cross-selling and referring customers
Manage the fielding and sending of important written business correspondence Requirements - Comfort and confidence when interacting with internal and external partners and clients/customers
Comfort in pursuing resolutions to complicated customer inquiries using complex research methods
Ability to recognize, evaluate, and resolve problems effectively
Practical knowledge of Complaint Resolution
Proficiency in Directs Incoming Calls
Knowledge of Direct Phone Calls
Adeptness in Call Center Customer Service
Previous experience working with Resolve Customer Issues
Good understanding of Resolve Customer Complaints
Resolve Discrepancies experience highly valued
Inbound Outbound Calls experience
Background working with Issue Resolution
Inbound Telephone Calls experience highly desired
Earlier work involving Resolve Claim
General familiarity with Resolve Customer Service
Answering Inbound Calls experience
Comprehension of Resolve Errors
Demonstrated knowledge of customer service
Problem Resolution experience highly preferred
Proficient with diversified computer software and systems
A consistently positive approach to your work that is rooted in a businesslike professionalism
Sound written and verbal communication skills
2+ years' experience of demonstrated performance in a goal-driven & customer-focused environment preferred
- Solid understanding of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
Experience with Microsoft Office required
Strong customer service and office administrative skills
If you are a service 'champion' who looks to improve and deliver personalized service based on individual customer needs, we want to hear from you. Contact us today!
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.