Robert Half Technical Program Manager (Hands-On Development exp req.) in Teaneck, New Jersey
As a Sr. Technical Program Manager, you will manage a team of technical support engineers and coordinate the implementation of our innovative SaaS products. You will serve as a liaison between our software development team and our customers, ensuring a seamless and successful onboarding process. We are looking for an experienced, highly motivated individual with a positive attitude and a strong background in software development and program management.
Customer Onboarding: Lead the tech support team and coordinate the implementation and training for each customer.
Technical Guidance: Provide technical expertise and guidance on the use of our SaaS products, offering solutions to any technical challenges that may arise.
Project Management: Manage the end-to-end implementation process, ensuring that projects are delivered on time and within scope. Use agile methodologies, including JIRA and Scrum, to drive projects forward.
Customer Relationship Management: Develop and maintain strong relationships with customers, acting as their main point of contact. Ensure open and effective communication throughout the implementation process.
Issue Resolution: Identify and address any technical or operational issues that may arise during the implementation phase, coordinating with the development team to find solutions.
Product Feedback: Gather feedback from customers and relay it to the development team to drive product improvement and enhancements.
Training and Documentation: Develop and deliver training materials to help customers understand and make the most of our products. Create documentation as needed.
Quality Assurance: Perform quality checks and ensure that all deliverables meet our high standards of quality and performance.
Bachelor's degree in a relevant field (Computer Science, Engineering, etc.).
A minimum of five years of software development and program management experience.
Strong technical background with proficiency in technologies like Angular, NodeJS, Python, and AWS.
Excellent project management skills, with experience in agile methodologies and tools (e.g., JIRA, Scrum).
Experience with Windows PowerShell scripting and remote management software like TeamViewer or ManageEngine is a strong plus.
Exceptional problem-solving and analytical skills.
Outstanding interpersonal and communication skills, with a positive and cheerful attitude.
Ability to work both independently and as part of a team.
Proven ability to manage multiple projects and tasks simultaneously.
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.