Robert Half International Benefit Customer Service Representative in Tempe, Arizona
ALL POSITIONS ARE CONTRACT TO FULL-TIME BASED ON PERFORMANCE*
The Benefit Customer Service Representative provides customer service support for client pension and/or health and welfare plans using web-based systems for tracking, information gathering and troubleshooting issues.
Provide a high level of customer service support when handling customers? questions/complaints in respect to defined benefit pension and/or health and welfare plans. ? Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations (responding in a respectful, accurate, timely manner, consistently meeting commitments) ? Demonstrate flexibility to customize customer service approach to meet all types of member communication styles and personalities ? Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements ? Proficiently translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon. ? Read and understand client?s plan documents, amendments or online knowledgebase tools, etc. Collect relevant information, determine immediate requests/questions and also anticipate the future needs of the member ? Maintain diplomacy and tact while dealing with upset or escalated callers ? Demonstrate knowledge, understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information ? Maintain and document complete and accurate call and case notes ? Respond professionally to customer inquiries/complaints received via phone, email or other communication channels ? Demonstrate ability to maintain a high level of customer service in a changeable work environment ? Participate in team meetings and training ? Possess a cooperative and positive attitude towards customers, internal contacts and team members ? Perform other duties as assigned
? Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills ? Ability to quickly assess current state issues and formulate a response/resolution using analytical and problem solving skills ? High level attention to detail ? Strong computer skills with the ability to navigate multiple software applications ? Working knowledge of health and welfare and/or defined benefit pension plans a plus ? Minimum 1-2 years? experience in a customer service setting, at least 2-3 years is preferred ? Proficiency in the use of Microsoft Office programs (specifically Outlook, Excel and Word) ? Ability to type 30-40 WPM ? Ability to work in a team environment ? Ability to work in a multi-tasked environment and prioritize and organize work ? Ability to understand and follow oral and written instructions ? Ability to work a flexible work schedule (30 ? 40 hours/week with some overtime requested; variety of schedule start and end times) ? Must have excellent attendance and be punctual to work
Accountemps matches highly skilled professionals with accounting finance jobs at the best companies on a temporary and temporary-to-hire basis. Our mission is to provide you with a rewarding finance or accounting job that is well matched to your professional skills helping you to advance in your career. Our experience, combined with the resources of our worldwide network of offices, makes Accountemps a great resource for your career. We offer excellent opportunities to find temporary accounting and finance jobs for all experience levels. From accounting clerks and bookkeepers to accounts payable and staff accountants, we can provide you unparalleled access to exciting career opportunities. But don't take our word for it. Our company has appeared on Fortune® magazine's list of "World's Most Admired Companies" since 1998, and 9 out of 10 of our customers would recommend our service to a colleague.
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