Job Information
Robert Half Dispatcher in Thonotosassa, Florida
Description
We are offering a contract position as a Dispatcher in our Manufacturing team, based in Thonotosassa, Florida, 33592, United States. As a Dispatcher, you'll be an integral part of our customer service team, handling both incoming and outgoing calls, as well as managing emails. You'll be tasked with coordinating dispatches across North America, troubleshooting equipment issues, and managing customer requests and changes in a web-based dispatching system.
Responsibilities:
• Handle a significant volume of incoming calls daily, providing exceptional customer service to all callers
• Make outgoing calls for equipment verifications, ensuring no selling is involved
• Independently manage a high volume of emails using Microsoft Outlook
• Use Microsoft Excel for data entry and tracking, at an intermediate level
• Navigate web-based dispatching programs comfortably, coordinating dispatches to North America
• Troubleshoot equipment issues over the phone, creating tickets for unresolved cases
• Process various customer requests including parts requests, removal requests, new customer requests, and customer change requests
• Communicate effectively with External Service Providers (ESPs), Technicians, Supervisors, Sales through phone and emails
• Multi-task effectively, handling phone inquiries and dispatching duties simultaneously
• Ensure reliable transportation for efficient dispatch coordination.
Requirements • Proven experience in a manufacturing environment
• Demonstrated skills in customer service
• Previous experience in a call center setting
• Proficiency in dispatching operations
• Ability to handle multi-line phone systems
• Capability to manage multiple phone tasks simultaneously
• Strong phone coverage skills
• Excellent phone etiquette
• Experience in handling phone inquiries
• Proficiency in Excel
• Familiarity with Excel functions
• Knowledge of Word TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .