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Robert Half Information & Referral Specialist in TOLEDO, Ohio

Description Amazing nonprofit in Toledo is looking to add to their team in an Information & Referral Specialist role. This role is very customer service focused and will entail working with their members to collect intake information, conduct outreach to increase awareness of the organization, process intake information via phone, email or live chat. This is a fulfilling role that will allow you to make a great impact to the team as well as the community. Please apply today!! Requirements - Eager problem-solver who listens for customer cues and actively resolves problems with grace and integrity

  • Strong customer service and office administrative skills

  • Demonstrated experience performing extensive research to resolve complex customer inquiries

  • Adeptness in data entry

  • Foundational knowledge in Microsoft Word

  • Customer service experience required

  • Assist Customers experience

  • Experience with Microsoft Excel

  • Deep understanding of Client Intake

  • Excellent written/verbal communication and organizational skills

  • Basic knowledge in computer software programs and office equipment

  • Experience using Microsoft Office

  • 2+ years' experience of demonstrated performance in a goal-driven & customer-focused environment preferred

    • Knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
  • Supportive, positive attitude with a detail oriented demeanour applied to all tasks

  • Ability to interact effectively with internal and external partners and clients/customers

If you derive detail oriented and personal satisfaction from the expert application of customer service on a case-by-case basis, we want to hear from you. Apply today!

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

2021 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (www.roberthalf.com/terms-of-use).

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