Robert Half International Help Desk Analyst I in Torrance, California
Description You'll love this job if you excel at coming up with creative solutions to technical issues. Robert Half is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environment with a company in the Healthcare, Hospitals, Social Assistance field. If you have strong problem-solving skills and a passion for making effective change within an organization, this may be the Help Desk Analyst position for you. This Help Desk Analyst role is based in the Torrance, California area and is a long-term contract / temporary opportunity.
Diagnose recurring technical issues and implement solutions to address the root of the problems
Independently investigate and implement solutions to technical issues
Respond and follow up on technical help tickets submitted via phone, email, and walk-ups
Provide IT assistance for operating systems, productivity software, and a variety of other software applications used internally Requirements - Practical knowledge in installing and configuring operating systems, networked and local printers, and business applications
IT support ticketing system experience desired
Demonstrated knowledge of user administration and bug fixing in a client server environment
Understanding of basic networking concepts
2+ years of prior experience
Communication experience highly desired
Strong familiarity with Hardware Troubleshooting
Windows OS experience desired
Basic Troubleshooting experience
Adeptness in Communication Skills
Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.