Robert Half Help Desk Analyst I in Torrance, California
Description Candidates who excel at coming up with creative solutions to technical issues will be a great fit for this position. Robert Half Technology is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environment with a company in the Automotive field. We especially want to hear from Hep Desk Analyst candidates with strong problem-solving skills and a passion for making effective change within an organization. This Help Desk Analyst role is based in the Torrance, California area and is a long-term temporary opportunity.
Assist and follow up on technical help tickets submitted via phone, email, and walk-ups
Provide IT assistance for operating systems, productivity software, and a variety of other software applications used internally
Independently investigate and implement solutions to technical issues
Troubleshoot recurring technical issues and suggest solutions to address the root of the problems Requirements - Background in installing and configuring operating systems, networked and local printers, and business applications
Firm grasp of basic networking concepts
Active Directory experience
Well-founded grasp of Basic Network Troubleshooting
Mobile Device Support experience preferred
Mobile Device experience
Proven knowledge of Windows OS
Experience in user administration and bug fixing in a client server environment
Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity
IT support ticketing system experience desired
3+ years of prior experience
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.