Robert Half Corporation Jobs

Job Information

Robert Half International Help Desk Analyst II in Torrance, California

Description

Join the team at Robert Half Technology with this Help Desk Analyst Opportunity! We especially want to hear from you if you have a can-do attitude and are looking to be part of a highly motivated team. This Service Desk Analyst job is for someone who can represent the Service Desk by liaising with 2nd and 3rd level teams to help transition new and changing services. The perfect candidate for this job will be able to create knowledge articles and arrange training for other Service Desk Analysts when needed. The primary function of this job is handling complex end-user support issues and providing support to team members by focusing on restoring service to the end users. We need the person in this position to know how your role as the Help Desk Analyst relates to IT projects and IT Service Management initiatives. One of the most important things to understand for this position is Incident, Problem, Change Management and other processes. We need the person in this position to know how these processes work together to provide superior support and high availability of our business. Analysts may be asked to cover alternative shifts when needed. Candidates for this position should keep in mind that we are looking for a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment. This is a temporary role and might be a great fit for candidates looking for a long-term opportunity with a company in the Financial Services field. This Help Desk Analyst II role will be located in the Torrance, California area and will be a long-term temporary position.

What you get to do every day

  • Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc.

  • Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues

  • Provide guidance to Tier 1 support and team members

  • Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment

  • Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards

  • Facilitate user account management: Onboarding, change and departure processes

  • Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation and asset inventory

FOR IMMEDIATE CONSIDERATION FOR THIS HELP DESK ANALYST II POSITION,PLEASE CONTACT CHELSEA CUA AT 310-209-6838 OR ADD ME ON LINKEDIN AND MESSAGE ME DIRECTLY ATTACHING YOUR RESUME..

Requirements

TOP MUST HAVES:

  • Experience in one or more programming or scripting language

  • 3+ years of experience supporting desktop/server operating systems and technologies such as Active Directory, DNS, Exchange and VMware

  • Excellent problem-solving skills

  • Must be able to work independently with minimal supervision

  • Strong familiarity with Microsoft Windows

  • Comprehensive knowledge of PC desktop/workstations

  • Command of cloud computing

  • Be able to prioritize workload and perform in a fast-paced and challenging environment

  • Excellent communication and organizational skills

    • A combination of superior customer service skills and technical aptitude
  • Ability to analyze complex business problems, propose effective solutions and understand and apply business vision and direction

    • Applicants should have technical skills to serve as escalation point for handling incidents and service requests related to application, operating system and other service related problems

    • Applicants with ITIL certification are preferred

FOR IMMEDIATE CONSIDERATION FOR THIS HELP DESK ANALYST II POSITION,PLEASE CONTACT CHELSEA CUA AT 310-209-6838 OR ADD ME ON LINKEDIN AND MESSAGE ME DIRECTLY ATTACHING YOUR RESUME..

Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.

When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.

Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2020 Robert Half Technology. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (www.roberthalf.com/terms-of-use).

Salary: $23.75 - $27.50 / Hourly

Location: Torrance, CA

Date Posted: February 20, 2021

Employment Type: Temporary

Job Reference: 00320-9502860231

Staffing Area: Technology u0026 IT

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