Robert Half Corporation Jobs

Job Information

Robert Half Customer Service Manager in Toughkenamon, Pennsylvania

Description

Robert Half is currently working with a client on their search for a Customer Service Manager with excellent communication skills, strong interpersonal skills and a strong sense of urgency. As the Customer Service Manager, you will oversee the proper operations of the customer service department and ensure customers are receiving timely, accurate and professional service. This candidate will also direct data management, develop and implement customer service policies, prepare monthly tracking reports, draft internal correspondence, maintain customer records, and assist other departments as needed for customer service functions. The ideal candidate for this role should have corporate customer service experience, strong multi-tasking capabilities, and excellent problem-solving skills.

What you get to do everyday

· Account/Database Management

· Order Management

· Resolve customer inquiries/analyze feedback

· Prepare labeling for outgoing packages

· Troubleshoot data performance inquiries

· Strategic Planning

· Collaborate with other departments on best practices

· Train, Coach, and Mentor Customer Service Team

Requirements

The ideal Customer Service Manager will have a Bachelors degree in Business Administration.

Other requirements for the Customer Service Manager role include and are not limited to:

· 7+ years of customer service experience

· 3+ years of management experience

· Food Service industry a plus

· Proficient in Microsoft Office Suite

· Strong multitasking abilities

For more information on this Customer Service Manager role and other full time accounting and finance opportunities, please contact us at 484.214.2669 and reference JO#03710-0012990629.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .

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