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Robert Half International Customer Service Representative in TROY, Michigan

Description Do you like the idea of working in a dynamic, rapidly changing call center? You might be interested in this Customer Service Representative position via Robert Half. We are seeking an articulate, highly-skilled Customer Service Representative who loves building solid customer relationships. This Customer Service Representative position is based in the Troy, Michigan region and is a short-term contract / temporary to full-time employment opportunity.

How you will make an impact

  • May support business development and client referral goals by actively cross-selling and referring customers

  • Offer friendly, accurate customer service in a timely fashion

  • Manage and place incoming telephone calls

  • Field and send written business correspondence Requirements - Customer Quotes experience preferred

  • Data entry experience required

  • Email Correspondence experience

  • Solid understanding of customer service

  • Strong familiarity with customer invoices

  • Ability to use multiple computer systems, applications, and utilize search tools to find information

    • Familiarity with Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
  • Proficiency with Microsoft Office applications

  • 1+ years of past relevant experience

  • Excellent customer service and office administrative skills

  • Strong communication and social skills and able to receive criticism well

  • Demonstrated ability to interact effectively with internal and external partners and clients/customers

  • Upbeat, positive attitude and an approach to work rooted in professionalism

  • Proven experience going the extra mile to solve complex customer inquiries via extensive research

  • Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity

If you are a service 'champion' who looks to improve and deliver personalized service based on individual customer needs, we want to hear from you. Contact us today!

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

2021 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (www.roberthalf.com/terms-of-use).

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