Robert Half International Help Desk Analyst I in TROY, Michigan
Description We at Robert Half Technology are hiring a Help Desk Analyst, to be part of a rapidly expanding company in the Banking industry by supporting local and field users. You will excel at solving problems in a dynamic and rapidly-changing work environment as a Help Desk Analyst. Because this Help Desk Analyst role is very visible within the company, you will have the opportunity to make a positive impact on the department and organization. This Help Desk Analyst role is located in the Troy, Michigan area and is a long-term temporary-to-full-time opportunity.
What you get to do every day
Independently investigate and implement solutions to technical issues
Answer and follow up on technical help tickets submitted via phone, email, and walk-ups
Provide IT assistance for operating systems, productivity software, and a variety of other software applications used internally
Diagnose recurring technical issues and implement solutions to address the root of the problems Requirements - Experience with IT support ticketing systems
User administration and bug fixing in a client-server environment
Basic networking concepts
Command of MS Windows 10
Deep understanding of Apple Devices
Microsoft Windows 8 experience
Eager problem-solver who listens for customer cues and actively resolves problems with grace and integrity
Practical knowledge in installing and configuring operating systems, networked and local printers, and business applications
Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.
Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.
When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.
Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.