Job Information
Robert Half Intake Coordinator in Tucson, Arizona
Description We are looking for a dedicated Intake Coordinator to join our team in Tucson, Arizona. This role involves providing support and information to customers seeking childcare, maintaining accurate data records, and promoting our services within the community.
Responsibilities:
• Accurately implement policies and procedures in line with the Arizona Department of Economic Security’s Scope of Work and Child & Family Resources’ guidelines
• Provide high-quality customer service by answering calls promptly and addressing customer inquiries
• Carry out the intake/referral process for customers seeking child care, including data collection and entry into referral database
• Provide consumer education to customers by sharing information on types of care, licensing rules, child development, and community resources
• Support the recruitment of new child care providers and aid existing providers in becoming licensed, certified, and registered
• Assist customers in filing complaints and track all complaints through the internal tracking system
• Actively participate in continuous quality improvement initiatives, including one-on-one coaching, group meetings, and supervision
• Attend and promote our program and services at community events, meetings, and conferences
• Distribute consumer education and marketing materials within the community to various agencies and organizations
• Utilize MS Office and other software for data entry and customer service tasks
• Exhibit proficiency in handling switchboard and phone lines
Please note that this role offers a short-term contract employment opportunity. Requirements • Must have a minimum of 2 years of experience in an intake coordinator role or similar position
• Excellent customer service skills are required for dealing with clients and team members
• Proficiency in data entry is necessary for maintaining and updating client records
• Must be skilled in operating a switchboard with 1-10 lines, handling incoming and outgoing calls efficiently
• Knowledge of MS Office (Word, Excel, PowerPoint, Outlook) is required for document creation, data management, and communication
• Strong organizational and multitasking skills are essential for managing multiple client cases simultaneously
• Excellent written and verbal communication skills are necessary for effective client interaction and team coordination
• Must demonstrate ability to work in a fast-paced environment, managing stress effectively and maintaining a high level of productivity
• A high level of attention to detail is required for accurate data entry and case management
• Must demonstrate a high level of professionalism and confidentiality in handling sensitive information
• A positive attitude and ability to work as part of a team are essential for maintaining a productive and harmonious work environment.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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