Job Information
Robert Half Customer Service Representative in Tulsa, Oklahoma
Description
We are seeking a Customer Service Representative (Billingual Preferred) for a dynamic and growing company in Tulsa, OK, seeking a skilled Customer Service Representative to join our team. This position offers the opportunity to transition from temporary to permanent status based on performance and fit within our organization.
Job Responsibilities:
Provide exceptional customer service to clients via phone, email, and in-person interactions.
Handle inquiries and issues promptly and professionally, striving for first-call resolution.
Process orders, returns, and exchanges accurately and efficiently.
Maintain up-to-date knowledge of company products, services, and policies to effectively assist customers.
Assist with billing inquiries, account adjustments, and payment processing.
Escalate complex issues to appropriate departments for resolution.
Perform administrative tasks such as data entry, filing, and documentation.
Contribute to team goals by achieving individual performance metrics and targets.
Requirements
Requirements:
High school diploma or equivalent; college degree preferred.
Proven customer support experience or experience in a similar role.
Strong communication skills, both verbal and written.
Proficiency in English; bilingual proficiency in Spanish preferred.
Ability to handle stressful situations with calmness and professionalism.
Familiarity with CRM systems and practices.
Typing speed of at least 50 words per minute; grammar and typing tests required.
Availability to work flexible hours, including weekends and holidays if needed.
Strong problem-solving abilities and attention to detail.
Application Process: Interested candidates should submit a resume highlighting relevant experience and skills. Qualified applicants will be contacted for grammar and typing tests as part of the screening process.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .