Robert Half International Customer Service Representative / Order Entry Specialist in Union City, California
Medical device company in Union City is seeking a Customer Service Representative / Order Entry Specialist to join their team!
In this role you will:
-Process all customer orders through the SAP system, which are received via email, phone, fax etc. Orders include both soft goods and capital equipment, which must be processed accurately and in line with product pricing & delivery.
-Run a variety of open order reports, according to department procedures, on a daily basis. This includes: orders on hold, backorders, orders on delivery or billing blocks, etc. to ensure orders are reviewed and transact correctly.
-Collaborate with Operations and Shipping departments to review open orders that have not shipped and determine next steps where appropriate.
-Process consignment/demo inventory transaction requests for physical and/or virtual product movement.
-Serve as main contact on key customer communication and deliver superior service to ensure a positive and productive customer experience; develop and maintain positive customer relations.
-Research status of order placement and relay information to customer as needed.
-1+ years of customer service and order entry experience
-Prior use of CRM or ERP systems
-Quick learner and excellent communication skills
-Prior experience in a call center a huge plus!
OfficeTeam, a Robert Half Company, matches professionals in the administrative field with remote or on-site jobs on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you.
Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.
When you work with us, you’re working with the best. has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.
Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.