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Robert Half Help Desk Technician II in Union, New Jersey


The current need would be 2-3 days a week on site for a client of ours. Monday and Tuesday or M-W for the most part. It would be in Union, NJ.

MSP looking for a Technician to be on site at a client in Union, NJ 2 days a week.

*Remaining days would be working from home unless needed at another client.

Job Summary:

This role is to work in tandem with other eSOZO Technicians. You will also be working directly with client staff and the IT Director.

Installs and removes software from computer systems and networks, diagnoses and repairs technical issues, and plans, designs, implements and manages user networks. Is able to troubleshoot and complete Tier 1 and Tier2 level tickets and projects.

Job Accountabilities*:

Provides services through telephone, email and face-to-face contact.

Assembles hardware and installs or deletes software to ensure all hardware and software are working properly.

Troubleshoots computer equipment to confirm it is running correctly.

Recovers any lost or accidentally deleted data.

Customer Service skills both on the phone and in person.

Act as the bridge between Tier 1 work and Tier 3/Engineers.

On-Site and remote client support.

Job Qualifications:

Education: Bachelor's degree in Computer Science, Information Technology or a related field. Or comparable Trade School. Preferred, Not Required.

Experience: 2+ years of relevant work experience

Other requirements: Knowledgeable with various software programs.

Proficient in: Firewall Configurations and Installations, WAP Configuration and Assessment.

Server Proficiency including but not limited to: Active Directory and Exchange.


Identify and resolve problems quickly and efficiently

Exhibits high attention to detail

Excellent customer service skills required

Gathers and analyzes data skillfully

Writes clearly and informatively

Adapts well to change

Requirements - Solid understanding of Ticketing System

  • Microsoft Exchange Server experience

  • Foundational knowledge in WAP

  • Active Directory experience required

  • Proficiency in Microsoft Exchange

  • Background in one or more programming or scripting language

    • If you're looking for job openings and have a combination of superior customer service skills and technical aptitude, you might be a good fit for this position

    • It is best if you have ITIL certification

  • Excellent verbal and written communication skills

  • Can work independently with minimal supervision

    • If you're looking for job openings and have technical skills to serve as escalation point for handling incidents and service requests related to application, operating system and other service related problems, you might be a good fit for this position
  • Adept at analyzing complex business problems, proposing effective solutions and understanding and applying business vision and direction

  • Ability to multitask efficiently and prioritize work

  • Ability to simplify complex problems and build solutions

  • 3+ years of experience supporting desktop/server operating systems and technologies such as Active Directory, DNS, Exchange and VMware

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